Shipping & Returns

Shipping

Shipping rates (United States)

  • Orders under $100: $12 flat-rate standard shipping.
  • Orders of $100 or more: FREE standard shipping. No code needed.
  • Local pickup in Cornelius: FREE. Choose "Pickup" at checkout.

International shipping rates are calculated at checkout.

Processing time

Orders ship within 3–5 business days of being placed (Monday–Friday, excluding holidays). You'll receive an email with tracking once your order ships.

Free local pickup

Choose "Pickup" at checkout and pick up at Cela Baby, 18059 W. Catawba Ave, Suite 2, Cornelius, NC 28031. Orders are usually ready within 4 hours during store hours (Mon–Fri 10am–6pm, Sat 10am–3pm). We'll email you when your order is ready. Please bring your order confirmation.

Holiday shipping

To receive your order by Christmas, please order by Sunday, Dec 13, 2026. After that, choose free local pickup or give a Cela Baby e-gift card, which is delivered instantly by email.

Shipping questions

Email celababylkn@gmail.com or call 704-997-2401. For returns and exchanges, see our Refund Policy.

Returns & Exchanges

We want you to love everything from Cela Baby. If something isn't right, you may return or exchange it within 14 days: in store, 14 days from purchase; online, 14 days from delivery as shown by the shipment's tracking. All returns are for store credit only.

  • Condition: Items must be unworn, unwashed, and have their original tags attached.
  • Store credit only: Approved returns are issued as Cela Baby store credit (a gift card you can use online or in our Cornelius store). We do not offer cash or card refunds.
  • Exchanges: Happy to swap for a different size or item, subject to availability.
  • Final sale: Seasonal items and sale items are always final sale. Special orders, personalized or monogrammed items, and gift cards cannot be returned.

How to return

In store: Bring the item and your receipt or order number to Cela Baby, 18059 W. Catawba Ave, Suite 2, Cornelius, NC 28031 (Mon–Fri 10am–6pm, Sat 10am–3pm).

By mail: Email celababylkn@gmail.com or call 704-997-2401 with your order number within 14 days of delivery, and we'll send return instructions. Return shipping is paid by the customer, and original shipping charges are not credited. Store credit is issued once we receive and inspect the item.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, contact us within 14 days of delivery with a photo and we'll make it right with a replacement or store credit.